Pickup terms · Effective August 29, 2026

A clear handoff.

These Pickup Terms apply when you request or use Chic Twice’s free clothing pickup service. Please read them before scheduling. By submitting a pickup request or making items available for collection, you agree to these terms.

Eligibility and authority

You must be at least 18 years old and legally able to agree to these terms. You confirm that you own every item you provide or have the owner’s permission to transfer it, and that no item is stolen, subject to another person’s claim, or provided in violation of any law.

Service area and scheduling

Pickup is available in eligible communities across the PA–NJ–NY Tri-State Area and may vary by ZIP code, route capacity, weather, and staffing. Submitting a request does not guarantee a pickup. Your date and time window are confirmed only after Chic Twice sends confirmation. Pickup is free, and time windows are estimates rather than guaranteed arrival times.

Pickup size and preparation

Each pickup must contain at least 25 items and no more than 8 securely closed bags or boxes. Standard trash bags, vacuum-sealed bags, and sturdy boxes are welcome. Each container must be reasonably liftable by one person. Please keep items clean, fully dry, and protected from weather until collection.

What you may provide

Chic Twice accepts clothing, shoes, handbags, and accessories for review. We cannot accept underwear; wet, moldy, contaminated, infested, hazardous, counterfeit, stolen, recalled, or illegal items; weapons; food or liquids; household waste; or anything unsafe to handle. Clean, dry damaged textiles may be included for possible textile recycling, but recycling availability is not guaranteed.

Safe pickup location

Place the prepared containers in the agreed porch or outdoor pickup location before the start of your confirmed window. Chic Twice team members do not enter homes. You are responsible for providing clear and reasonably safe access, securing pets, and addressing hazards such as ice, blocked walkways, poor lighting, or unsafe structures. A pickup may be delayed, skipped, or cancelled if access is unavailable or conditions appear unsafe.

Pickup photos

Before a scheduled pickup, Chic Twice will usually ask you to send one or more photos after your prepared bags or boxes have been placed outside. These photos help our team confirm the correct containers and pickup location so we do not collect the wrong property. Please avoid including people, house numbers, license plates, documents, or other sensitive information in a pickup photo.

Photos submitted for a pickup become part of Chic Twice’s business records. To the extent you own rights in a submitted photo, you assign those rights to Chic Twice when you submit it. Chic Twice may retain, crop, edit, reproduce, and use the photo for pickup operations, recordkeeping, its website, social media, and other business or promotional purposes. We will make reasonable efforts to remove or obscure personal identifiers and preserve your anonymity before public use, but complete anonymity cannot be guaranteed when a submitted image contains identifiable details.

Review and acceptance

Chic Twice may decline an item or container at the pickup location if it is unsafe to handle, prohibited by these terms, or otherwise unsuitable for collection. A declined item will be left at your porch or agreed pickup location. We will notify you that it was not collected and explain the reason. Anything Chic Twice collects is accepted for processing and will not be returned. Collected items that are not selected for resale may instead be donated locally or routed to textile recycling when possible.

Ownership and item disposition

Ownership transfers to Chic Twice when an item is collected from your porch or agreed pickup location. Once collected, the transfer is final and cannot be revoked. Chic Twice will not return collected items and may, in its discretion, clean, photograph, repair, price, resell, donate, re-donate, recycle, or otherwise responsibly handle them. You will not direct an item’s price, sales channel, recipient, or final disposition.

No payment, consignment, or tax receipt

Items are given to Chic Twice without a cash payout or share of future sale proceeds. This is not a consignment arrangement. Chic Twice is a for-profit, mission-driven small business and is not a 501(c)(3) charitable organization. We do not issue charitable tax receipts, and items provided to Chic Twice are not represented as tax-deductible charitable contributions. Any donor discount or other perk is promotional, has no cash value, and may be subject to separate terms.

Personal property left by mistake

Before pickup, check all pockets, bags, boxes, and containers for cash, identification, jewelry, electronics, documents, sentimental objects, and other personal property. If you believe something was included accidentally, contact us promptly. We will make reasonable efforts to locate an item that has not yet been processed, but we cannot guarantee recovery or return after collection or acceptance.

Community and environmental impact

For these terms, an item is “selected for individual resale” when Chic Twice chooses to list it as its own individual product for sale. For every item selected and individually listed for resale, Chic Twice donates another garment through an organization serving the community.

For items sold through Chic Twice’s regular item-by-item resale channels, Chic Twice funds the planting of one tree per sold item. This commitment does not apply to clothing or other goods sold in bulk, wholesale, by weight, or as part of grouped inventory. Cancelled, refunded, returned, or charged-back transactions do not qualify. Timing, recipients, recycling availability, and third-party organizations may vary. Material changes to these programs will apply prospectively and will be reflected on the website.

Pickup communications and privacy

By requesting pickup, you agree that Chic Twice may send operational email and text messages about scheduling, confirmation, access, delays, completion, or follow-up. Standard carrier rates may apply. This consent does not authorize unrelated marketing messages. Personal information is handled under our Privacy Policy.

Changes, cancellation, and missed pickups

You may request to reschedule or cancel without charge until two hours before the confirmed window. Chic Twice may reschedule or cancel because of route changes, weather, safety, vehicle problems, staffing, or other operational needs. If containers are not available or safely accessible when the driver arrives, the pickup may be treated as missed and may need to be rescheduled.

Limits and legal rights

To the fullest extent permitted by law, Chic Twice is not responsible for delays, missed pickups, or indirect or consequential losses arising from circumstances outside its reasonable control. Nothing in these terms excludes rights or remedies that cannot legally be waived, or limits responsibility for gross negligence, willful misconduct, or any other liability that applicable law does not permit us to limit.

Updates to these terms

The version in effect when your pickup is confirmed will govern that pickup. We may update these terms for future pickups by posting a revised effective date on this page.

Contact us

Questions, cancellations, or reports of accidentally included property may be directed to hello@chictwice.com or (484) 222-0031.